FAQ
Order related questions
Is Made to Order and Pre-order the same?
Made to Order and Pre-order is the same, and it means we are making the item upon your order. Read all about the process here.
Whats made to order?
You can read all about our made to order proces here.
Do you have a physical store where I can try on your products?
We do not have a physical store or any retailers. We are exclusively available online at maisonbyrnel.com.
What materials are your products made of?
We primarily use natural materials such as high quality wool, luxurious silk, and soft cotton for most of our pieces. However, where the best quality and performance are achieved with synthetic fibers, we use recycled blends. For more details, please refer to the product page.
Do you offer customization options for your styles?
Please note that at this time, we are unable to offer any changes or customizations to the product. While we would love to offer this in the future, our current order process is focused on delivering the exact product as shown.
I don't know which size to get?
Please email contact@maisonbyrnel.com for any size questions.
Do you offer discounts?
We sure do! Sign up to our newsletter for 10% off.
When are you having a sale?
Our products do not go on sale, as they are thoughtfully priced from the start, reflecting their true value and quality. Sign up to our newsletter to receive limited discount codes.
Shipping and Exchange related questions
What are your shipping details?
WE SHIP WORLDWIDE
We are pleased to be able to ship our products worldwide. For pricing and delivery estimates, please see below. All delivery times are from the date of dispatch. These times are estimates only and are provided to us by our shipping partners.
All domestic orders will be shipped GLS. All international orders will be shipped via our chosen courier. Shipping times vary with each shipping location. Please note this estimate is from when we ship your order.
Please note it takes longer for Pre-orders. You can see the estimated delivery dates on the productpage and in your orderconfirmation.
DK Shipping
DK Standard Shipping - GLS 1-3 business days free
Scandinavia
MyPack Home - Postnord 2-5 business days 12 EUR - Free if orders is above 500 EUR.
EU
Standard Shipping - GLS 3-7 business days 12 EUR - Free if orders is above 500 EUR.
INTERNATIONAL SHIPPING- UPS
Unfortunately at this time, we cannot ship to Russia.
20 EUR - Free if orders is above 250 EUR.
USA 5 - 7 working days
Australia 5 - 7 working days
UAE 5 - 7 working days
Rest of World 5 - 7 working days
Please note that standard delivery operates weekdays Monday - Friday 8am to 5pm and commence from the date of dispatch. Delivery times may take longer over Public Holidays.
Estimated delivery times are to be used as a guide only and Maison Byrnel cannot guarantee that you will receive your package within the above time frames.
Where do you ship from?
All orders are shipped from Denmark.
Do I have to pay duties and taxes?
If you are based outside of EU, your order may be subject for local duties and taxes.
What if one of the items I purchased is on pre-order? Will you ship what is in stock first? Am I responsible for the additional shipping costs if I want the order split shipped?
If you purchased multiple items, we will hold your order until your pre-order is available to ship. If you would like your order split-shipped than you can request that by emailing contact@maisonbyrnel.com with your order number and the item(s) you would like to ship first. You will be required to pay the additional shipping costs
Can I cancel my order?
For made to order orders, you can cancel your order as long as the order window is open.
To cancel your order, please send an e-mail to contact@maisonbyrnel.com.
How do I start a return or exchange?
Click here to reach our return portal.